TCGplayer App FAQ
Find answers to all your questions. We'll regularly update this list as more questions come in.
Contents
General App FAQ
Who do I contact for app support and how do I reach them?
As always, feel free to contact our dedicated customer service team here. We're always happy to help.
What platforms does the app work with?
You can download the app on any Apple® device with iOS 8.0 or later or any Android device with Android 7.0 or later as long as it has a rear-facing camera.
What does the app cost?
It's 100% free to download and use. That way you can save your money for new cards to trick out your favorite deck.
What can I do with the TCGplayer App?
You can scan Magic: The Gathering, Pokémon and Yu-Gi-Oh! cards to identify them, find out what they're worth and find them on TCGplayer.com. You can also sell cards online by creating a listing with photos (available to all sellers) or by importing a list of scanned cards to your inventory (Level 4 sellers only). Plus, you can scan Magic cards to sell them to game stores using TCGplayer Trade-In.
Can I sell my cards through the app?
Yes! Using the app’s Scan to Sell feature, you can create a listing with photos for the card you want to sell and publish it on TCGplayer.com instantly. Alternatively if you’re a level 4 seller, you can import cards to your inventory directly or by exporting as a CSV.
I don’t want to wait for people to buy my cards. Is there another way to sell?
The app features TCGplayer Trade-In integration so you can sell your cards to game stores across the country simply by scanning them. That way you can sell all your cards right away instead of waiting for people to buy them. This functionality is only available for Magic cards for the time being.
What pricing info does the app provide?
You can quickly check the current prices, including TCGplayer Mid, Low, Direct Low and Market, plus Trade-In High for Magic. Once you scan a product, simply click on that product in your list to see price stats and more.
Can I check prices for different card conditions and languages?
Yes! You can mark a card as Near Mint, Lightly Played, etc. and as Japanese, Russian or any other language that Magic, Pokémon and Yu-Gi-Oh! support. You can select the appropriate card condition and language either before or after you scan your card. Click on the "List Entry Options" button to set up beforehand, or click on any individual card on your list to adjust after you've scanned.
Does the app always accurately recognize the set of a card?
Often, but not always! If a card has multiple printings with the same art, the app may guess wrong and not be able to accurately determine exactly the version of the card you have. The app primarily focuses on the artwork of the card to identify. As an example, early Magic: The Gathering sets like Alpha/Beta/Unlimited/Revised can look very similar and do not have set symbols with the key difference being the color of the card’s border. As the app does not currently recognize the difference between black and white borders, you will want to ensure that you have the correct version of the card selected. You can change the set of a card by clicking on the card in your list and selecting a different set.
Can I scan foil cards?
Yes! You can even tag the card as foil either before or after you scan to and see the price for the foil version. Just be careful of glare when scanning. Click on the "List Entry Options" button before you scan to switch printing from Normal to Foil or click on an individual product in your list to switch from Normal to Foil after you've already scanned it.
How many cards can I scan at once?
You can scan as many cards as you can fit within your camera's field of view.
Can I scan sleeved cards?
Yes! Just make sure the cards are centered in their sleeves and avoid glare.
Can I scan cards in binder pages?
Yes! You can scan all the cards on a binder page at once as long as your device's camera can see a clear border around each card. A clear binder page with a white sheet of paper behind it will produce the best results.
Can I add cards to my list without scanning them?
Yes! Simply click on "+ Add a card manually" to enter a card name and find its current price.
What sets are supported?
All Magic, Pokémon and Yu-Gi-Oh! sets that are available on the TCGplayer website are supported in the app.
Can I scan other games in addition to Magic, Pokémon and Yu-Gi-Oh?
The app will soon feature compatibility with additional games, including Final Fantasy, Force of Will and Star Wars: Destiny.
What formats can be exported?
You can export a list of cards to email, text message, and other third-party apps. If you're using the Android version, you can also export to a CSV file.
Import Feature FAQ
How do I import inventory from the mobile app into the Seller Portal?
You can view instructions on how to import your inventory from the mobile app to the Seller Portal in our How to Import help file.
How do I download the TCGplayer mobile app?
You can download the TCGplayer mobile app at https://app.tcgplayer.com.
What product lines can you scan using the TCGplayer mobile app?
The TCGplayer mobile app scans Magic: The Gathering, Pokémon, and Yu-Gi-Oh! inventory.
Who has the ability to import inventory from the mobile app into the Seller Portal?
All TCGplayer Level 4 sellers have the ability to import inventory from the mobile app into the Seller Portal.
Do I have to pay to import my inventory from the mobile app into the Seller Portal?
No. You can download the app for free and get started at no cost.
How do I use the Manage Lists tab in the Seller Portal?
For more information on the Manage Lists tab, please review the Managing Your Lists help file.
Do I need special hardware to use the mobile app import feature?
All you need is a phone camera to scan your inventory in the mobile app and upload it to the Seller Portal.
Do you have any tips for scanning my inventory more accurately using the mobile app?
Make sure you’re using a plain background, scanning the entire card, and reducing as much glare as possible. For more tips and trips on using the mobile app, see our Tips for Accurate Scanning help file.
Change Log
- 9/13/23 - Added questions about importing from the TCGplayer app to inventory.