TCGplayer App Privacy Policy

Last Updated: May 22, 2018

TCGplayer, Inc. ("TCGplayer.com", "TCGplayer", "We") takes your privacy extremely seriously. We want you to know exactly what information we collect and how we use it. This Privacy Policy covers TCGplayer's treatment of personally identifiable information ("Personal Information") and other data that we gather when you access the TCGplayer App.

What personal and other information do we collect and why do we collect it?

Personal Information You Provide to Us

When you correspond with us, we receive certain information, including but not limited to:

  • Your name and email address
  • Your device make and model
  • The operating system version and app version you're using

We use this information to reply to you and improve the functionality of the TCGplayer App.

Analytics Information

We may directly collect analytics data or use third-party analytics tools and services, to help us measure traffic and usage trends for the TCGplayer App. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the TCGplayer App. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Website Information

We collect information about you through our website in an effort to improve your online experience and to communicate with you about our products, services and promotions.

Personal information is information about an identifiable individual, which includes name, address, email address, telephone number, and other information that identifies you. We do not require anyone to share any personal information in order to enjoy the website, which means you can visit the website without any need to register with us. If you choose to register, we will collect only the personal information that is needed to administer our business, allow you to utilize the full capabilities of the website, provide superior services to our customers, and communicate information relating to our products and services that we believe to be of interest to our customers.

We may also automatically collect certain information describing your visit, such as your IP address and browser information. We collect information in the aggregate—on an anonymous basis—and may use it to evaluate the ease of use and convenience of our website and to make further improvements.

We and some of our third-party service providers use cookies on the TCGplayer App and website. A cookie is a small text file written by an internet server to a website user's browser where information is exchanged between them and which is stored on a computer's hard drive to allow us to recognize and track users on our website to assist us in providing users with a productive online experience. Cookies enable us to store information about your use of our app and website such as the areas you visit and the length of your stay. Most browsers are initially set up to accept cookies and can be reset by using the "Help" portion of the toolbar to refuse all cookies or indicate when a cookie is being sent. Should you choose to disable any cookies associated with the app and website, you will not be able to take full advantage of all the app and website's features, but you should be able to navigate the app and website without difficulty.

We may also use a third party to help us gather and analyze information about the areas that you visit on the website to evaluate and improve the customer experience and the convenience of the website, and to help us evaluate some of the specific information that you provide to us.

In addition to the foregoing, we may also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our website and your interaction with our communications.

As mentioned above, the information we collect is used to improve our website, to personalize your online experience, to help us deliver information to you and to determine the effectiveness of our advertising, and for other internal business purposes.

How Is Personal Information Used?

Service-Type Information

We may use analytics, cookies and log files to provide and monitor the effectiveness of the TCGplayer App, monitor aggregate metrics such as total number of visitors, traffic and demographic patterns and diagnose or fix technology problems.

Commercial and Marketing Communications

We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not wish to receive such email messages, you'll be given the option to opt out or change your preferences. To opt out, simply contact our customer service team at sales@tcgplayer.com.

Is Personal Information Shared?

We will not give, rent or sell your information to third parties outside of TCGplayer.com without your consent, except as noted below:

IP Address: Any third-party service embedded within the TCGplayer App, such as analytics, pricing providers, buylist providers or other third parties, will have access to your IP address.

Email Address

If you correspond with us, some email address, such as sales@tcgplayer.com, may forward your email to a group of trusted users who will use your email address to reply to your email.

Instances Where We Are Required to Share Your Information

We will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to protect the security, quality or integrity of the TCGplayer App; and/or (c) to exercise or protect the rights, property or personal safety of the TCGplayer App, our users or others.

Third Parties

We may pass along information about your shopping cart choices, purchases and preferences to our marketing, customer service or other departments, as appropriate. They may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy.

Credit card and financing information may be provided to credit card and consumer financing companies as is required to process applications and transactions.

We may also share certain personal information we collect about you with third parties who perform services for us or with whom we contract for the purposes described in this Privacy Policy. For example, we may use third parties to host our website, operate certain of its features, send emails, print or send mailings, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness and fulfill gift card orders. These third-party service providers are given the information that they need to perform their designated functions, and we do not authorize them to use or disclose your personal information for their own or any others' marketing purposes.

On rare occasions, we may also be required to disclose your information as is required by law pursuant to lawful requests, such as subpoenas, court or agency orders or as we may reasonably determine to be necessary to protect our rights or the rights of others, to avert harm to persons or property or to enforce this Privacy Policy.

Your information may also be transferred as an asset in connection with a merger or sale (including any transfer made as part of insolvency or bankruptcy proceedings) involving all or part of TCGplayer’s business or as part of a corporate reorganization, stock sale or other change in corporate control.

Our website may also contain links to other sites that are not owned or operated by TCGplayer. These include links to sites hosted by our service providers or partners where, for example, they provide security services or administer promotional programs. Also, links to our website may be featured on other websites on which we advertise. These links are not intended to be referrals or endorsements of the linked or host sites, and TCGplayer does not warrant, represent or assume any responsibility or liability for the accuracy, security, completeness or operation of any linked site (or any site contained in a linked site) or any host site, or the practices or privacy and other policies contained in any linked site (or any site contained in a linked site) or any host site. We advise you to familiarize yourself, therefore, with the specific legal, privacy and security information contained in any such linked or host sites.

Finally, our website may contain forums, message boards and/or news groups available to our customers. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. TCGplayer assumes no liability or responsibility in connection with any customer participation in any of our discussion boards. Without limiting the foregoing, TCGplayer assumes no liability for any damages you may suffer because of posts made by or about you. This includes direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, these discussion boards. Without limiting the foregoing, everything on the TCGplayer.com discussion boards are provided to you AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

How Do We Store and Protect Your Personal Information?

Storage and Processing

Your information collected through the TCGplayer App may be stored and processed in the United States or any other country in which TCGplayer service providers maintain facilities. TCGplayer may transfer information that we collect about you, including personal information, to affiliated entities or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which TCGplayer or its service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping Your Information Safe

TCGplayer cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected. You are responsible for controlling access to your email communications from the TCGplayer App at all times. However, the TCGplayer App cannot ensure or warrant the security of any information you transmit to the app or guarantee that information on the app may not be accessed, disclosed, altered or destroyed. TCGplayer is not responsible for the functionality or security measures of any third party.

Compromise of Information

In the event that any information under our control is compromised as a result of a breach of security, TCGplayer will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your Choices About Your Information

It is your choice to use the TCGplayer App. If you do not wish for TCGplayer to collect personal information from you, do not use the app.

To opt out of collection of your information, please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device.

Children's Privacy

The TCGplayer App does not knowingly collect or solicit any information from anyone under the age of 13. The TCGplayer App and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at sales@tcgplayer.com.

Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the TCGplayer App, including the information or content contained therein. Please remember that when you use a link to go from the TCGplayer App to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the TCGplayer App and TCGplayer.com.

General Data Protection Regulation (GDPR)

Residents in the EU have the “right to be forgotten” and we will make every attempt to comply with rules under GDPR Article 17, Paragraph 2. If you wish to initiate, we will remove personal data associated with your TCGplayer account. We will complete data deletion within 30 days for those in the European Union (EU) and within 90 days for non-European users barring any pending transactions, customer service, or fraud-related activity.

If you are located in the European Union (EU), you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. If you are a buyer, seller, partner, or visitor of TCGplayer’s websites or a user of TCGplayer’s services and wish to exercise these rights, please reach out to us using one of the following forms:

Data Request Authorization and Consent Form

Data Deletion Authorization and Consent Form

Have Questions About Our Privacy Policy?

Send any questions or concerns to our customer service team at sales@tcgplayer.com

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request