Clearing Your Live Inventory

Do you need to clear out your live inventory? Just follow these easy steps:

1. Go to the Pricing tab in the Seller Portal and select your live inventory. A “Clear Live Inventory” button will appear.

Clear-Live-Inventory_2x.png

2. After clicking the Clear Live Inventory button, the system will check to see if you have products in Staging. If so, you will be presented with the option to clear Staged Inventory at the same time.

  • If the "Include Staged Inventory" box is checked, Staged inventory will be cleared in addition to Live inventory.

Clear-Inventory-and-Move-to-Live-Include-Staged-Inventory-Checked_2x.png

  • If the "Include Staged Inventory" box is not checked, the "Clear Live Inventory" button will clear only the Live inventory and leave Staged as-is.

    Clear-Inventory-and-Move-to-Live-Include-Staged-Inventory-Checked_2x.jpg

  • For either option selected, you will then be required to enter your Sales Contact Email to proceed:
    • Clear Live Inventory

      Clear-Inventory-and-Move-to-Live-Clear-Live-Inventory2_2x.jpg
    • Clear Full Inventory (Staged and Live)Clear-Inventory-and-Move-to-Live-Clear-Full-Inventory_2x.jpg

a. If the email address entered matches the Sales Contact Email listed in the My Details tab of the Seller Portal, the system will remove all products from the specified inventory(s), return you to the Pricing tab, and display a Success message.03-Enter-Email_2x.jpg

b. If the email address entered does not match, you will receive the following message:04-wrong-email_2x.jpg

c. Clicking “Cancel” will close the popup and no actions will be taken.

 

Note: If you're a store owner with a TCGplayer Pro account, users with subaccounts must have permission to clear the live inventory.

a. You can check authorization for each user by going to User Role under the TCGplayer Pro Settings tab.

b. Within “All Pricing Actions,” either “All Pricing Actions” or “Pricing - Clear Live Inventory” should be checked for a user to be able to clear the live inventory.

05-Pricing-Roles_2x.jpg

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