How to Process Full or Partial Refunds

Sellers should have sufficient inventory on hand to fulfill all orders on time. However, in those rare cases when ordered items are not available or a customer asks for a refund, please refund or cancel the order promptly. After you partially refund or cancel the order, TCGplayer will send the buyer a notification email.

How to Fully Refund Orders

1. In the Orders section, click on the Order Number to view the details of the order you want to cancel or refund.

2. Click the "Full Refund" button next to the order.

3. Provide the appropriate reason, and then click Submit. Please note that the message you type will be displayed to the Buyer in the email they receive about their order being fully refunded.

PLEASE NOTE: When you do a full refund, all associated referral fees collected by TCGplayer are also refunded back to you. (The $0.30 processing fee is a once per order fee to cover the processing fees associated with PayPal or Credit Card. $0.30 of the processing fee is non-refundable on full refunds initiated by the Seller.)

 

How to Partially Refund Orders

1. In the Orders section, click on the Order Number to view the details of the order you want to cancel or refund.

2. Click the "Partial Refund" button next to the order.

3. Assign the amount you want to refund to the appropriate items and/or the shipping costs. You will see the Total section reflect the amount you are refunding.

4. Provide the appropriate reason, and then click Submit. Please note that the message you type will be displayed to the Buyer in the email they receive about their order being fully refunded.

 

PLEASE NOTE: When you do a partial refund all associated referral fees collected by TCGplayer are also refunded back to you. (The $0.30 processing fee is a once per order fee to cover the processing fees associated with PayPal or Credit Card. $0.30 of the processing fee is non-refundable on full refunds initiated by the Seller)

 

We also ask that you review our overall Refunds & Return Policy that each Seller must abide by.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request