Direct by TCGplayer - Feedback Scores

Customer feedback will always be an important part of TCGplayer.  Customers have 60 days within which they may leave feedback for your store.  We believe publicly visible feedback scores productively share the experience sellers give their buyers.  A high feedback score is also necessary to be enrolled in Direct by TCGplayer.

Stores in Direct by TCGplayer have all of their customer service issues handled by TCGplayer staff. Any feedback left by a customer will still be visible, but clearly marked as having been a result of the service they received from TCGplayer. Any negative feedback will also not be calculated into a store’s total feedback score.

Any feedback left by a customer on an order a store shipped outside of Direct by TCGplayer will still be calculated into that store’s total feedback score.