TCGplayer Direct - Feedback Scores
Customer feedback will always be an important part of TCGplayer. Customers have 60 days within which they may leave feedback for your store. We believe publicly visible feedback scores share the experience Sellers give their Buyers. A high feedback score is also necessary to be enrolled in TCGplayer Direct.
Stores in TCGplayer Direct have all of their customer service issues handled by TCGplayer staff. Any feedback left by a customer will still be visible, but clearly marked as having been a result of the service they received from TCGplayer. Any negative feedback will also not be calculated into a store’s total feedback score.
Any feedback left by a customer on an order a store shipped outside of TCGplayer Direct will still be calculated into that store’s total feedback score.