CrystalCommerce Service Stability Issues
What is the issue?
On Friday, November 25th at around 1:00pm EST, CrystalCommerce endpoints stopped responding within normal timeframes, impacting the syncing of order information with TCGplayer.com.
For your protection, TCGplayer.com has temporarily turned your inventory to “hidden.” However, you can choose to resume sales through your store. To do this simply log in to your Seller Portal and make your inventory visible. In doing so, the risk of oversells and syncing errors may continue, and you are expected to honor all sales made through TCGplayer.com.
Or, you can simply leave your inventory hidden and not process sales until the issue fully resolves. The timeframe for this resolution is unknown that this time.
I’m hosted on CrystalCommerce, what does this mean?
This means that your orders and inventory may not be synced with TCGplayer until the issue is resolved.
While this problem occurred outside of our platform, we wanted to reach out with some tips to help you provide great customer service during this service disruption.
- A number of orders may have been placed while the syncing issue was occurring. Please be sure to honor those orders that have been placed as best you can.
- If you notice you have an oversell, please fulfill all orders possible through TCGplayer first.
- If there are orders you choose not to fill on TCGplayer.com because you oversold items through other sources, please reach out to firstname.lastname@example.org for assistance.
If you have an order within TCGplayer Direct, you don't need to worry about marking the order as shipped as we've already taken care of that for you.
By following these steps, you can continue to provide great customer service and reduce the amount of negative feedback you would otherwise receive due to this unfortunate issue. If your store follows all of the steps outlined above and still receives negative feedback, please let us know and we'll do our best to work with the Buyer to have the feedback amended.
Continued Monitoring and Updates
While the issue continues, you are able to log into the TCGplayer Seller Admin and mark orders as shipped from inside of our platform.
We will continue to monitor the situation and provide updates as necessary. In the meantime if you have any questions please contact us at email@example.com
Thanks again for selling with TCGplayer.