Your Account Security
“Keep it secret; keep it safe!” - Gandalf, Lord of the Rings: The Fellowship of the Ring
We know how important your account’s security is to you. To protect your personal information on TCGplayer.com, please make sure you create a unique password. Passwords on TCGplayer must be at least 8 characters, including at least 1 lowercase, 1 uppercase, 1 number and 1 symbol and cannot exceed 100 characters. It’s a good practice to avoid common words or phrases when choosing your password. We also suggest that you keep your password confidential, as sharing your information can compromise the security of your TCGplayer account.
From time to time, TCGplayer will ask you to confirm your login information as a basic security measure. If you’re using a trusted device, such as your home computer or personal phone, you can choose to “Avoid this confirmation in the future.” This will delay you from having to enter your information again on this device for 14 days, but please do not select this option if you share your computer with other people.
We want you to be assured that your order is secure with TCGplayer. On occasion when purchasing, you will need to pass Buyer authentication either via phone or verification refund to your credit card.
For a phone verification, all you need to do is supply us with the 5-digit code that is sent to a valid phone number. Please keep in mind TCGplayer does not accept VoIP or Pay-as-you-Go phone services for this process. If you have any difficulties obtaining or supplying us with the code, please contact firstname.lastname@example.org and we’ll be happy to assist you.
Credit Card Verification
If you need to pass a credit card verification, your credit card will be issued a small refund from TCGplayer to help us verify that you are the account holder for the card. This “verification refund” is a common way online stores protect your account from possible credit card fraud.
- Your credit card will receive a refund amounting between $0.01 and $10.00.
- You’ll need to determine the amount of this refund by checking your online statement or by contacting your credit card issuer directly by phone.
- In some cases, the refund amount will be bundled with the charge for the original purchase. This means you’ll have to take the difference between what you were charged and your actual order amount. (For example, if your order was $5.00, but you were only charged $4.90, then your refund amount would be $0.10)
- If you’ve entered the right amount, your order will finish processing and will be sent to shipping. If you fail to respond within 48 hours, or if you enter the wrong amount, your order will be canceled and fully refunded.
Again, please email us if you have any trouble verifying your purchase on TCGplayer.com. We appreciate you completing these steps to protect the security of your account on our site.