On This Page

TABLE OF CONTENTS

• Getting Started
  • Re-Authenticating the eBay Integration

Please note, the eBay integration Beta is currently closed.

Getting Started

In the event that the eBay Integration has stopped connecting to your store's current inventory, it might be necessary to Re-Authenticate the eBay Integration. The process of Re-Authentication is essentially a refreshing of the integration connection. This article will focus on how to successfully refresh your store's eBay Integration.

The cause behind this disconnection between your BinderPOS account and eBay is usually a result of the connection timing out after a year without refreshing. If the Integration has been used for a year without any refresh / re-authentication, this disconnection will occur

Re-Authenticating the eBay Integration

In order to refresh and re-autheticate the eBay Integration, follow these steps:

1. From the BinderPOS Portal, click on the Integrations tab
   1. 
2. Click on eBay
   1. 
3. From here, find and select Reauth with eBay
   1. 
4. Once Reauth with eBay has been selected, clear your browser's cache and hard reset the computer being used
   1. For example, in order to hard reset a Windows PC running Windows 10, the following steps are needed:
      1. Open Settings on Windows 10 and click System

      2. Click Recovery

      3. Click Reset PC within the Recovery menu

      4. Choose Keep my files, and then select either Local reinstall or Cloud download

      5. After that, click Next > Reset

5. Once both the browser's cache and the computer used for BinderPOS have been reset, follow steps 1-2 to log back into BinderPOS Portal > Integrations > eBay and sign back into your store's eBay account
   1. 
6. After the eBay Integration connection has been re-authenticated, we recommend re-synchronizing your store's inventory to make sure that everything is up-to-date and matching between both BinderPOS and eBay
   1.