Leaving feedback for sellers
Leaving feedback is a great way to share your buying experience with a seller on TCGplayer. Your feedback helps others make informed decisions and tells your seller how they did.
Every time you buy something on TCGplayer, you can leave a 1-5 star feedback rating for your order. You can also add a comment about your experience.
Tip
If you've had an issue with your order, we recommend contacting the seller before you leave negative feedback. Positive reviews and feedback help sellers do more business, so they're usually happy to work with you to resolve your issue.
You'll find everything you need to know about leaving feedback in our guides below, including how to view and change your feedback if you need to.
Buyers have 60 days after a transaction to leave feedback. However, they are not required to leave comments. If the buyer doesn't provide any feedback five days after an order is marked complete, we'll automatically rate the sale a 5.
How to leave feedback
After you make a purchase, we'll send you an email reminding you to leave feedback for the seller.
You can also leave feedback through your order history page. You’ll see the option to leave feedback next to your order if you haven’t already done so.
To leave feedback for a seller through your order history, locate the order you want to rate:
Select the Rate Transaction button for the order.
You can then rate the overall transaction from 1-5 stars. You may want to include written feedback about the item you ordered, aspects of the transaction: including whether the item arrived on time, the accuracy of the item description, shipping costs, and the seller's communication (if applicable).
Handling feedback disputes with sellers
When you leave feedback, you’re letting others know about your buying experience with a seller. If the seller doesn’t believe the feedback was fair, they may ask you to revise your feedback or escalate the feedback to TCGplayer for review.
If there’s a problem with your order, contact the seller first and try to resolve the issue before you leave feedback.
Why a seller might dispute your feedback
Positive ratings and good feedback help a seller grow their business and reputation on TCGplayer.
If something goes wrong and they receive negative feedback as a result, they may choose to follow up with you to resolve an issue or ask for a feedback revision.
Here are some reasons why a seller may request that you update your feedback:
- The issue(s) that led to your feedback was beyond their control
- They’ve resolved your issue, and would like you to revise your feedback
- They feel you’ve been unfair or overlooked some information
- They’re concerned your messages or feedback did not meet our community guidelines
What happens when a seller asks for a feedback revision
Sellers may request you change your feedback for the order through the messages associated with the order on your TCGplayer order history. When sellers send a message asking for you to revise your feedback, review the message with our Seller Feedback Policy in mind. If the seller has resolved order issues according to our policies or the feedback you provided was about factors beyond their control, you should update your feedback accordingly.
Viewing and changing feedback left for sellers
Find out how to view all the feedback you have left for sellers, as well as how to edit feedback you've already left.
Viewing Your Feedback
You can review the feedback you have left for orders by accessing your order history. To view your feedback select the Edit Feedback button for any orders placed within the last 60 days.
Changing Your Feedback
Go to your order history and locate the order you want to remove or edit feedback for:
Select the Edit Rating button for the order.
Select Delete Your Feedback to remove your current feedback. After doing so, you can change your feedback by selecting the Rate Transaction button.
If 60 days have passed since your order was placed, you can no longer edit or delete your feedback. Contact our customer service team if you need assistance with older feedback. When you revise or remove feedback, your original comments will no longer be visible. If you choose not to update your feedback, the seller may escalate the feedback for review by TCGplayer support.
Read our full Seller Feedback Policy for more details on this process.
Feedback policy
While feedback is intended to be open and honest, we have guidelines in place to ensure it's used constructively and fairly. Please review our Seller Feedback Policy for more information.
Frequently Asked Questions
What is TCGplayer automated feedback?
TCGplayer automated feedback is positive feedback which is automatically added to successfully completed transactions. If the buyer doesn't provide any feedback five days after an order is marked complete, we'll automatically rate the sale a 5.
You can still leave your own feedback within 60 days of your transaction, in which case the automated feedback will be replaced with yours.
When can I leave feedback?
You can leave feedback on orders within 60 days of your transaction.
Where does my feedback appear?
Your feedback appears on the seller’s feedback profile. Your feedback will also be aggregated with the seller’s other feedback and displayed on each of their listings across the TCGplayer catalog.
We may also display your feedback publicly on our platform in other locations
Why should I leave feedback?
By leaving feedback for a seller, you're telling them what you think and letting other buyers know about your experience. Your feedback combines with others' to build a rich base of knowledge to help to find the best sellers every time you shop.
How can I see a seller's feedback score?
When you look at a listing, you'll find the seller's positive feedback score listed as a percentage beneath their username. For example, if a seller has a score of 99.5%, it means that 99.5% of buyers that left feedback had an overall positive experience with that seller.
How does feedback work if I buy multiple items from the same seller?
Feedback on TCGplayer is segmented by order, so if you order multiple items from the same seller as part of the same order, they will all be covered under the same feedback.
What happens if I leave negative feedback?
Negative feedback becomes a part of a seller's record, and can harm their reputation and their business. If possible, you should try to work with the seller to resolve any transaction issues before you leave negative feedback.
If you do decide to leave negative feedback, make sure it's fair and factual, and relates specifically to the transaction.
Sellers often respond to negative feedback and may get in touch with you to try to resolve the issue by contacting you in the message thread for the order. Sellers can request that you update your feedback rating if it does not follow our Seller Feedback Policy. If you experience problems with a seller regarding your feedback rating, please contact our customer support team.
Does TCGplayer ever remove or change feedback?
In some situations, we may remove feedback that has been left for sellers when they are not at fault. To learn more, visit our Seller Feedback Policy.
Can anyone leave feedback?
You need to have a TCGplayer account to be able to leave feedback after you've purchased an item. If you checked out as a guest, you won't be able to leave feedback about your experience.