Intro to Listings with Photos (Buyers)
Listings with photos on TCGplayer.com allow you to see exactly what you're buying before you place your order. These listings are typically rare, expensive, or one-of-a-kind products that don't fit into the normal conditioning guidelines for various reasons. By seeing high-resolution images and custom titles, you'll have a better understanding of the condition and uniqueness of the product so you can make a more informed decision about whether or not you want to buy it.
Q: How are listings with photos different from other listings?
A: Listings with photos include details and images that are specific to that unique product. These listings are typically unique in one way or another. They may have signatures, be exceptionally rare, highly collectible, or be printed in a language other than English, etc.
Q: What kinds of products might I find?
A: Sellers have the opportunity to list graded collectibles, signed cards and Funko Pop! figures, miscuts, misprints, alters–even entire playsets.
Q: How can I find and purchase these listings?
A: You'll be able to see which listings have photos when you search for a product using the list view or by filtering from a product details page. Refer to How to Find Listings with Photos for more info.
Q: Do listings with photos qualify for TCGplayer Direct?
A: No. Due to the unique nature of listings with photos, you won't be able to combine them in your TCGplayer Direct shipments.
Q: Will I be able to use the Cart Optimizer?
A: No. You can continue to use the Cart Optimizer for any other items in your cart, but since they're unique, listings with photos cannot be optimized.
Q: How do I report inappropriate photos?
A: Either click on the Report button next to the photo or reach out to our Customer Service Team with a link to the listing, and we'll quickly jump in to moderate at our discretion.
Q: What policies are there in place for listings with photos?
A: Sellers have the option to list products on our marketplace with photos, custom titles, and custom descriptions, which are referred to as Listings with Photos. If a Listing with Photos order you received matches the photos, title, and description shown by the seller on the TCGplayer Marketplace, the seller does not have to accept returns on those products.
To be eligible for a refund or replacement of Listings with Photos orders due to an issue with the received products, you must:
- Contact the seller as soon as possible after the order has arrived to request a refund or replacement
- Reach out no later than 30 calendar days after the estimated delivery date
If you are given approval for the return, return the merchandise in the same condition it was sent, and they will refund your purchase price less the shipping charges. If the return is being made due to a mistake on the seller’s part, the seller is responsible for sending the buyer a pre-paid, trackable parcel to return the merchandise.
You can view more details about our return policy for Listings with Photos in our Refund and Return Policy.
Q: Are listings with photos protected by the TCGplayer Safeguard (formerly Buyer Safeguard)?
A: Yes. If your item isn't received in the expected condition you'll want to contact your Seller directly to notify them. They will work with you to resolve the issue. As always if you do not hear back from them or are unhappy with their resolution you can contact our Customer Service Team.
If you believe an item(s) is counterfeit (whether it's an alter, a miscut, or an item with a signature), please contact our Customer Service Team. We'll facilitate the return in accordance with our TCGplayer Safeguard.
If you have questions about listings with photos that aren't covered by the FAQ above, please feel free to reach out to our Customer Service Team. We're happy to help!
Change Log
- 9/23/24 - Updated Listings with Photos and Bulk Lots requirements.