2/9/2018 CrystalCommerce - Issues With Order Updates

Today, February 9th, CrystalCommerce is experiencing problems receiving orders from TCGplayer.com. 

For the protection of our sellers, TCGplayer.com has temporarily turned inventory to hidden for all sellers that are hosted by CrystalCommerce. The timeframe for a resolution is unknown at this time.

We will continue to monitor the situation and provide updates as necessary. This also means we will reactivate any stores turned off once this clears up.

You can choose to resume sales through your store. Simply log into your Seller Portal and turn your inventory live to make it visible. In doing so, the risk of oversells and syncing errors may continue, and you are expected to honor all sales made through TCGplayer.com.

When CrystalCommerce is experiencing issues and an item sells on TCGplayer.com, our message to remove it from your inventory may not be received by CrystalCommerce. This may possibly cause oversells across all of your sales sources. While TCGplayer.com removed that sale item from your inventory on our side to protect you, you may still have had it for sale in your own store or through other channels.

For more details on how to activate your inventory, please review the Updating Your Inventory Status help file.

In the meantime, if you have any questions please contact us at sales@tcgplayer.com.

 

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