Reimbursement Invoice Best Practices
When you join the TCGplayer Direct program, we ship out cards on your behalf to save you time and money. We then send you a Reimbursement Invoice (RI) that lists all the cards we shipped out on your behalf so you can send us the same cards at the same condition in a single box to replenish our inventory. That way we have those cards in stock the next time customers need them. It’s important that you follow the best practices outlined below to ensure Direct keeps working efficiently for all of us.
Wait Until You Receive the Reimbursement Invoice
The benefit of TCGplayer Direct is that you can send all cards to us in a single package rather than having to send out individual orders to customers. Please don’t ship individual TCGplayer Direct orders to us. Instead, wait until you receive your Reimbursement Invoice and send us all the cards on that list in one package. Not sure which orders are Direct? An easy way to tell a TCGplayer Direct order from a standard order is that it will have a Direct symbol next to it in the Orders tab.
Don’t Sleeve the Cards (Unless They’re Worth $25+)
In order for us to accurately assess card condition, it’s important that we look at cards without sleeves when processing your RIs. Removing cards from sleeves slows down our team, so please make sure to take the sleeves off your cards before shipping them to us. If you’re sending a card that’s worth $25 or more, you may sleeve it to ensure its safety during transit.
Keep Your Cards in Order & Include the RI Packing Slip
When you ship your RIs to us, the cards must be in the exact order they appear on the RI packing slip. Also, make sure to include a copy of the RI packing slip. In the event that your package is lost or damaged in the mail, having the packing slip enclosed can lead to quicker recovery if found.
It’s up to you whether you pull cards from your inventory using the individual TCGplayer Direct orders or wait until you receive your Reimbursement Invoice. You can also utilize the Export Pending RI button in the Orders tab. Just make sure that cards are in the order specified on the RI when packing them for shipment.
Package Cards Safely
It’s important that we receive the cards in your RI in the same condition as when you placed them in the mail. It’s best to use Priority Flat Rate envelopes and boxes, making sure to tape the sides so they stay closed during transit. Read this article about shipping RIs to learn more about packaging your RIs safely and affordably.
Ship RIs On Time & Include Tracking
Ship your RIs within 24 hours of receiving an invoice. Also, make sure to include the tracking number. RIs are generated every Monday, Wednesday and Friday.
You’ll only receive an RI if:
- It’s been over two weeks since you’ve had a TCGplayer Direct order.
- You have at least $300 in unfulfilled Direct sales since the last RI you received.
To tell if an order has already been included in an RI, check the Paid column in your Orders tab. If you see any Direct orders with “NO” in the paid column, those haven’t been fulfilled in an RI yet. You’ll get paid for those orders once the RI is marked as received here, and any adjustments due to discrepancies occur after that.
Note: In the event a holiday is on a Monday, Wednesday or Friday, the RI will still generate, but it’s understood that not all stores operate on the holidays. We take that into account when evaluating each RI for timely arrival. Automated messages may still occur, but don’t be alarmed.
Your payments depend on us receiving and processing your RIs, so the quicker we receive them, the better for everyone! Please review our Seller Shipping Guidelines for more info.
If you have any questions about your Reimbursement Invoices or the TCGplayer Direct program, please don’t hesitate to contact us. We’re happy to help!