Steve Aoki Vault FAQ and Terms of Service

Frequently Asked Questions 

Terms of Service 

What is included in a Mystery Box?

There are three types of Mystery Boxes, and each contains a different selection of items:

Steve Aoki Diamond Vault Mystery Boxes

Mystery boxes are hand-curated and filled with a selection of items from Steve Aoki’s personal collection of graded Pokémon cards and incredible merchandise.

Only 10 available per week!

Steve Aoki Diamond Vault boxes are likely to be the first to sell out each week, as they contain an incredible curated set of products for hobbyists, including high-end Pokémon products and items from the Steve Aoki Vault, at the lowest price available.

Steve Aoki Diamond Vault Boxes include:

  • 1x Exclusive, Limited Edition Steve Aoki Playmat
  • 1x Exclusive, Intricately Designed TCGplayer Collector’s Box

Diamond Vault Boxes also include Mystery Selections which may include any of the following:

  • Hand-Selected Graded Pokémon Cards
  • Hand-Selected, Curated Steve Aoki Merchandise
  • Video Call Invitation with Steve Aoki 
  • Extremely Limited Pokémon Statues Created by Hypnotiq Design
  • Tickets to a Live Steve Aoki Show and a Meet-and-Greet with Steve Aoki, in person!
  • Rare and Out-Of-Print Merchandise from the Steve Aoki Vault, including Autographed Items!
  • Tour-Worn Steve Aoki and Dim Mak Clothing
  • Limited-Release and/or One-Of-A-Kind Clothing, including a Certificate of Authenticity!
  • Sealed Pokémon products

Steve Aoki Gold Vault Mystery Boxes

Mystery boxes are hand-curated and filled with a selection of items from Steve Aoki’s personal collection of graded Pokémon cards and incredible merchandise.

Only 8 available per week!

Steve Aoki Gold Vault boxes are sure to delight, as they contain an incredible curated selection of products for hobbyists who love high-end Pokémon, in addition to merchandise from the Steve Aoki Vault.

Steve Aoki Gold Vault Boxes include:

  • 1x Exclusive, Limited Edition Steve Aoki Playmat
  • 1x Exclusive, Intricately Designed TCGplayer Collector’s Box

Gold Vault Boxes also include Mystery Selections which may include any of the following:

  • A hand-selection of Graded Pokémon cards
  • A hand-selection of Steve Aoki curated merchandise
  • Invitation to receive a video call with Steve Aoki himself
  • Extremely limited production run Pokémon statues by Hypnotiq Design
  • Invitation to a live Steve Aoki show and a meet-and-greet with Steve Aoki, in person!
  • Rare and out-of-print merchandise from the Steve Aoki Vault, including autographed items!
  • Tour-worn Steve Aoki and Dim Mak brand clothing
  • Limited-release or one-of-a-kind clothing items, including a Certificate of Authenticity!
  • Sealed Pokémon products

Steve Aoki Magma Vault Mystery Boxes

Mystery boxes are hand-curated and filled with a selection of items from Steve Aoki’s personal collection of graded Pokémon cards and incredible merchandise.

Only 5 available per week!

Steve Aoki Magma Vault is the highest-tier selection, including the highest value cards from Steve Aoki’s graded Pokémon collection and incredible Steve Aoki and Dim Mak merchandise and memorabilia.

All Magma Vault Boxes include:

  • 1x Exclusive, Limited Edition Steve Aoki Playmat
  • 1x Exclusive, Intricately Designed, TCGplayer Luxe Collector’s Box

Magma Vault Boxes also include Mystery Selections which may include any of the following:

  • A hand-selection of Graded Pokémon cards
  • A hand-selection of Steve Aoki curated merchandise
  • Invitation to receive a video call with Steve Aoki himself
  • Extremely limited production run Pokémon statues by Hypnotiq Design
  • Invitation to a live Steve Aoki show and a meet-and-greet with Steve Aoki, in person!
  • Rare and out-of-print merchandise from the Steve Aoki Vault, including autographed items!
  • Tour-worn Steve Aoki and Dim Mak brand clothing
  • Limited-release or one-of-a-kind clothing items, including a Certificate of Authenticity!
  • Sealed Pokémon products

How much does a Mystery Box cost?

Diamond Vault boxes are $555
Gold Vault boxes are $888
Magma Vault boxes are $1212
Shipping & Handling and Taxes are not included in the purchase price.

How much do the Graded Slabs cost?

Prices for individually listed cards (“Slabs”) will vary depending on a variety of factors, including Grade, rarity, the quantity of authenticated cards in existence (population count), market prices, and other factors.

Where can I go to purchase a Mystery Box or Graded Slab?

Diamond Mystery Boxes 

Gold Mystery Boxes

Magma Mystery Boxes

Graded Slabs

When can I shop from the Mystery Vaults or Graded Collection?

Mystery Vault offerings are restocked in Limited Supply weekly during a given Wave of release. TCGplayer will notify interested Hobbyists by email (Signup for notification here), Twitter, and Instagram posts. Mystery Boxes are available until sold out, or four days after listing. Once they are gone, you will need to await the next round of listings.

When will my selection ship?

Individually listed cards purchased as listings with photos will ship in the order received, with shipments going out within 1-2 days of receipt of order, in most cases.

Mystery Boxes will begin shipping as early as November 23, 2021, with subsequent shipments weekly.

How will my selection ship?

TCGplayer uses a variety of shipping methods, including USPS, FedEx, and UPS. Items priced $35 and up will include tracking details. Higher-priced Slabs and all Mystery Box items will require signature confirmation.

How long will the Aoki Vault items be available?

When these items sell, they are gone!

Steve Aoki and his amazing team have worked closely with team TCGplayer to curate a collection of items valued at over $3,000,000. Together we are committed to selecting waves of items for release. The first wave begins release on November 2, 2021, with products added weekly through mid-December, 2021. Subsequent waves of release will follow afterward, and no two waves will contain the same offerings.

How many items can I buy?

At this time, we are not limiting purchases, however, we will continue to listen to customer feedback. If necessary, we could limit purchase quantities in the future.

I have more questions. Who should I contact? 

Please contact our customer support team via this link.

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Steve Aoki Mystery Boxes & Graded Listing With Photos Terms of Services 

For any questions about purchases of Steve Aoki Vault items, including graded individual cards (“Listings with photos”), Diamond Vault, Gold Vault, or Magma Vault selections (“Mystery Boxes”), including the status of any order, you may contact TCGplayer customer support via this link. If you already have an account with TCGplayer you can access your order information via the ‘Order History’ link associated with your TCGplayer account. Locate the order, press the ‘Contact Seller’ button and your message will be automatically forwarded to TCGplayer Customer Service for assistance.

Eligibility

Open to legal residents of the United States who are at least 18 years old at the time of sale. Available to ship to all 50 states, APO/FPO/DPO addresses, U.S. territories, and possessions. Any invitation to attend a live concert experience is only available to purchasers at least 21 years old at the time of purchase, and legal residents of continental USA.

How to Purchase

Purchases will be on a first come first served basis. Offer available online only. While supplies last. Final sale of Steve Aoki Vault products are subject to eligibility verification.

Mystery Box Contents and Composition, No Specific Guarantee

While TCGplayer warrants that the advertised components of the Mystery Box items will be made available for inclusion in the the construction of individual Mystery Boxes over the span of the Steve Aoki Vault sales periods or “Waves” of product releases, there is no guarantee of receiving any specific Graded Pokemon card, or specific item of Aoki Merchandise from among the list detailed associated under the description “Items provided could include any of the following”.

Items expressly listed as included and enumerated are guaranteed to be provided.

Shipping Schedule

Although we will make every effort to begin shipping your purchases within 48 hours of purchase, you understand and agree that there may be delays. An estimated time delivery (ETD) is only an estimate, is subject to change, and TCGplayer does not represent or warrant that it will be able to ship the purchases by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, TCGplayer is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in the Terms, to provide any discounts, refunds or credits due to any such shipping delays. We will provide you with updates with respect to our shipment schedule. If for any reason you decide you do not wish to continue to wait for your product, you may cancel your order as detailed below.

Delivery to military and diplomatic addresses (APO/FPO/DPO), Puerto Rico, Virgin Islands, Alaska or Hawaii, certain zip codes, and US territories may require 30-40 days. Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.

Order Cancellations

TCGplayer reserves the right to cancel any order from the Steve Aoki Vault selection of products, in its sole and absolute discretion, if it is determined that the item is mispriced, out of stock, or otherwise unavailable at the price listed via the platform. If TCGplayer cancels an order placed via the platform, TCGplayer will send you an email confirmation of such cancellation and you will receive a full refund of the purchased price without interest.

Refunds and Returns

Please contact the TCGplayer customer support team via your ‘Order History’ to request a cancellation before your purchase ships. Once your purchase has been shipped that purchase is considered final. Due to the variability in market conditions, and the nature of Mystery Box offerings, Mystery Box purchases are not returnable.

Listings with Photos purchases of individually selected cards may be returned only if the wrong item was shipped to you. In such a case, please contact the TCGplayer Customer Experience team via your ‘Order History’ within 48 hours of receipt. Once you are given approval, return the merchandise in the same condition it was sent, and TCGplayer will refund your purchase price, less the shipping charges.

Privacy

Any personal information supplied by you will be subject to the privacy policy of TCGplayer posted here.

Limitation of Liability 

UNDER NO CIRCUMSTANCES WILL TCGPLAYER BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT TCGPLAYER IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST.

TCGplayer assumes no responsibility or liability for (a) any incorrect or inaccurate entry information, or for any faulty or failed electronic data transmissions; (b) any unauthorized access to, or theft, destruction or alteration of purchases at any point in the operation of this sale; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, camera, computers or providers utilized in any aspect of the operation of the sale; (d) inaccessibility or unavailability of any network or wireless service, the Internet or website or any combination thereof; (e) suspended or discontinued Internet, wireless or landline phone service; or (f) any injury or damage to participant's or to any other person’s computer or mobile device which may be related to or resulting from any attempt to participate in the Steve Aoki Vault products sale.

If for any reason, the Steve Aoki Vault sale is not capable of running as planned for reasons which may include without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this sale, TCGplayer reserves the right at its sole discretion to cancel, terminate, modify or suspend the sale in whole or in part. In such an event, TCGplayer shall immediately suspend all sales. TCGplayer and Released Parties shall not have any further liability to any participant in connection with the sale.

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