Buying from Direct by TCGplayer™

Get all your cards in one package, authenticated by our team of experts

Shop thousands of local game stores and receive all your cards in one convenient package. When you order through Direct by TCGplayer, your cards come straight from our Authentication Center where our team of experts double checks every card by hand to ensure you are getting exactly what you ordered in the right condition. 

Free Shipping

If your order is over $50 (before taxes), and you are in the United States, your entire order ships for free with Direct—no matter how many cards you buy or how many sellers you buy from with the Direct program.

International consumers will not be eligible for free shipping but will pay the stated shipping fee at checkout. 

Authenticated by TCGplayer

We're passionate about our collectibles, so we know how important it is that you get exactly what you ordered in the condition you expect. Our expert team carefully checks every card before it gets packaged and delivered to your door.

Perfect Delivery Guarantee

When you order through Direct, you have our guarantee that you'll get all the cards you ordered, exactly the way you wanted them. If something isn’t perfect, just tell our customer service team and we’ll work with you to make it right.

How it all works

1. To order a Direct package, look for the “Direct Qualified Seller” and “Direct Qualified Products” logos when shopping. Direct Qualified Sellers contain only Direct Qualified Products. Items from these Sellers will qualify for Direct as long as we currently have them available at our TCGplayer Direct Headquarters.

2. Once you have added items to your cart, you will see a Direct Package information box showing any Sellers in your cart that are not Direct Qualified Sellers. This information box will also show you how much more you need to add to your cart to qualify for free shipping. Domestic orders over $50 receive free shipping, while orders below that are charged $3.99 for standard shipping. You can also opt for expedited shipping for an additional fee. International orders will be charged the stated shipping fee at checkout.

3. When you are done shopping, view your cart.

Any order that qualifies for TCGplayer Direct will appear in the Package #1 position of your cart. It will have a blue border and will have the TCGplayer Direct logo in the left corner of the package.

Any order that does not qualify for TCGplayer Direct will appear like Package #2 with a gray border, and you will see *Shipped By:* which indicates the individual Seller who will be sending the package to you.

Note: There may be times when items from a Direct Qualified Seller do not qualify for TCGplayer Direct. This happens when we do not currently have those items in stock at our TCGplayer Direct Headquarters. In that case, those items will be fulfilled and shipped by the Seller as they currently have those items in their inventory.

4. Once your cart contains all the items you want to buy, use the Cart Optimizer to create an even better Direct package. The Cart Optimizer will put all Direct qualified products into a single package for you.

Delivery from Direct by TCGplayer

Orders under $50 will be shipped in a well-protected envelope with its own unique tracking code that we can track internally while the shipment is prepared. During this time, you may see the tracking number in your order history as a number without a link. Once your order has been shipped, you will see the tracking number update to a link. 

For the first few days after your order has been marked as shipped, the information on the tracking page might not display any status updates. If you see:

• "Status not available - The tracking number may be incorrect, or the status is not yet available."

Please don't worry! This will not affect the speed at which you receive your order, or our 100% satisfaction guarantee.

There are a few situations that we have found common with envelope tracking, which you may likely see with your order. 

• Delivery/Out for delivery in your city, but no item delivered
• Delivery/Out for delivery in a nearby city but not delivered

Oftentimes, a driver will scan items close to the destination, scan too soon and not finish their route, or have other delays. Please do not worry!  Just wait another day or two and, if you still don’t have the order, let us know and we will make it right for you.

Contact us here for assistance with your order.

FREQUENTLY ASKED QUESTIONS

• Will Direct work on international orders?
• Will it take longer to get my orders?
• How can I use Direct?
• What happens to the order when Direct doesn't have an item?

Does Direct work on international orders?

Yes, Direct by TCGplayer is currently available in Canada, Japan, and the U.K. for Magic: The Gathering, Pokémon, and Yu-Gi-Oh! singles.

Will it take longer to get my orders?

Orders placed with Direct by TCGplayer will typically reach you faster, on average. The cards come straight from our own carefully managed inventory and are packaged and shipped as soon as possible. Behind the scenes, the sellers you bought from will resupply TCGplayer's inventory, so you never have to wait for their cards to reach you.

How can I use Direct by TCGplayer?

Items carried by Direct by TCGplayer are clearly marked. Our Cart Optimizer can help you search for cards that are supported by this program.

What happens if part of my order isn't available through Direct by TCGplayer?

For any order including one or more items not labeled as Direct by TCGplayer, your order will be packaged and shipped by the seller as normal.