About Direct Reimbursement Invoices

About

This help file contains information about how and when Reimbursement Invoices (RIs) generate and important requirements sellers must follow when shipping RIs to TCGplayer. For additional information about RIs, be sure to review the Direct Seller Agreement.

RI Generation Thresholds and Parameters

TCGplayer generates two types of RIs: Preferred RIs and Standard RIs. The generation logic for these RIs is listed below:

Sellers can expect RI generations based on their pending items and sales. Generally, sellers with around 1,000 pending items or $1,800 in sales should anticipate RI generations on Wednesdays, potentially in both lanes. Preferred lane generations also occur on Saturdays if parameters are met.

Mailing Addresses for RIs

Different RI types must be shipped to the address listed on the packing slip. Below are the specific addresses for each RI type.

• You must address Preferred RIs to:
  TCGplayer RI - PRF
  5640 E Taft Road #5051
  Syracuse, NY 13220
  
  
• You must address Standard RIs to:
  TCGplayer RI - STD
  5640 E Taft Road #2032
  Syracuse, NY 13220

Having two separate addresses allows the USPS to sort RIs upon arrival, ensuring they are routed directly to the correct processing team.

Preferred and Standard RIs must be shipped to separate addresses and may not be combined into a single shipment.

Shipping Expectations and Combining RIs into One Package

Sellers must follow the shipping timelines and compliance requirements specified in the RI Shipment Requirements section of the Direct Seller Agreement.
Sellers wishing to combine multiple RIs into a single shipment must follow the procedures set forth in Combined Shipping for Two-Lane Direct RI Generation Process help file.

Payment for RIs

Payments are released for the next scheduled payment period once an RI containing any part of an order has been checked in at the TCGplayer Authentication Center. Even if orders are split between RIs, payment will occur as soon as any part arrives.

Please note that we make every effort to mark RIs received on the day of their arrival, but high volumes and other factors may prevent this. We understand the importance of timely payment and appreciate your patience.

Viewing Pending RI Products

You may view products that are pending RI generation within the Reimbursement Invoices (RI) section of the Direct tab in the Seller Portal. Please note that the pending RI view does not differentiate products that will generate into a specific RI type.

The following dialog box will open and ask you to choose between exporting All Pending RIs or Latest RIs:

• All Pending RIs (Default) - Exports all orders for the current RI period
• Latest RIs - Exports only the orders created since the last time the Export Pending RI was generated
  • You can see the last date and time you generated a pending RI. This information will show up beneath the Latest RIs choice in the following format: “Latest Pending RI last generated x minutes ago on MM/DD/YYYY HH:MM:SS by email@domain”.
  • If you haven’t run a Latest RIs export during the current RI period, you won’t see this text, as shown above.

Once you’ve selected your choice, click the “Export” button to generate your CSV.

You can see more details about your Pending Reimbursement Invoice in the Reimbursement Invoices (RI) section of the TCGplayer Direct tab:

1. Pending Products: The number of products that are currently in a Direct order that has not yet generated in an RI
2. Pending Value: The value of the products listed above
3. “View Products” button: This will take you to a new Details Pending page. Content on this page includes:
   • Reimbursement Invoice Details:
     • Seller
     • Reimbursement Invoice Number
     • Current Product Count
     • Current Product Value
   • Reimbursement Details:
     • Category
     • Set Name
     • Product
     • Expected Condition
     • Quantity
     • Value