Account Management FAQ
Here are frequently asked questions to help you better manage your seller profile, including adjusting settings, updating information, and ensuring your details on file are current.
Account Creation
What information is required to create an individual account?
You will need to provide: Legal Name, Date of Birth, Primary Address, Return Address, Tax ID Number, and Phone Number. Similar information is required in the W9 Tax Info page before a seller can start receiving payments from TCGplayer.
What information is required to create a business account?
You will need to provide: Business Type, Business Name, Business Name, Business Address, Business Phone Number, Employer Identification Number or Gov Issued Business Number, Return Address, Stakeholder Name, Stakeholder Date of Birth, Stakeholder Address, Stakeholder SSN, and Stakeholder Phone Number.
Why does TCGplayer collect my date of birth during the seller registration process?
You must be old enough to form legally binding contracts (typically that age is 18 years old depending on where you reside) to buy or sell on TCGplayer.com and affiliated websites. TCGplayer does sell products that are for ages 13 and up, but it sells them to adults 18 years and older who can purchase with a credit card or other permitted payment method.
If you’re using a Mac and experiencing issues entering your date of birth, try switching to a browser other than Safari.
How do I set up an account as a sync seller?
Start by completing the seller registration process which creates your account with TCGplayer. Then reach out to the customer support team.
Updating Account Information
Where can I review my account information?
In the top navigation menu, choose "My Details." A menu will then appear on the left side of the page, displaying options relevant to the content.
Where can I update address information?
Under My Details, navigate to Addresses in the left side menu. Improved address options are available for individual and business accounts, as well as a description beneath each address title for easy reference. Click the pencil icon to edit the address.
How do I update my business type?
Under My Details, navigate to Seller Settings in the side menu. Below Account Type, the originally selected business type will be displayed. Select the “Convert To Business” button and follow the guided steps.
Please be aware that the account type will not be updated until the Account Review has been finalized and the Terms of Service and Privacy Policy have been accepted. Changing the account type cannot be undone.
What should I know about updating my payment information?
Please refer to How Do I Manage My Payment Options when updating payment details. There is a new micro-deposits process for first time payment setup and updates made to banking information.
How do I change my password?
If you are already logged into your Seller Portal, navigate to the top right and select the person icon. Select “Manage Account” then “Change Password” in the left navigation menu.
Account Banners
Why is there a message banner displayed on my Seller Portal?
If there's a banner on your Seller Portal, it will have a short description and might include a link for more information. If you're still unsure after reviewing the information, contact support and reference the exact message from the banner to help them better assist you.
Examples of banner messages are:
- "Your inventory is currently not visible to customers on TCGplayer. This seller account has been deactivated by TCGplayer.com."
- "Your account is currently under review."
Why is there an “Account Suspended” banner on my Seller Portal?
Additional information is needed to complete your Seller and/or Business Profile. Please take a moment to click “Complete Info” which will redirect you to complete the missing fields within your profile information. Once you have completed the missing information, click “Save and Continue”. The banner will still display after you have completed the required information and could take a few days to clear. Please allow time for the update to process and reach out to us with any questions.
General Information
What do I do if my account is locked?
Please contact support for further assistance.
What impact does the W9 message have on my account?
To receive payments from TCGplayer, you need to fill out the W9 Tax Form because federal regulations require us to collect this information before paying you. Once this information has been submitted, a micro-deposit will trigger.
If you see a message about your W9, select My Details on the top Navigation Menu then click on the W9 Tax Info on the left side menu to enter your W9 details. Payments to you will be on hold until we have your W9 information.
Where can I find information about the Wizards Play Network badge for my business?
For more information and to see if your business qualifies for the WPN badge, check out Wizards of the Coast's page for all the details.
Change Log
- 9/29/25 - Updated section that mentions Account Suspended banners
- 11/12/25 - Added WPN preferred marketplace information