TCGplayer Fraud Protection Policy
TCGplayer protects Buyers and Sellers from fraud on our platform in the following ways:
On the TCGplayer.com platform, we utilize state-of-the-art fraud detection processes and a Loss Prevention Team to help stop fraudulent orders from occurring.
As a Buyer, your orders are processed through TCGplayer and your payment information is not shared with sellers. You can shop risk-free, knowing your information is safe and only used by TCGplayer for order processing.
As a Seller, you can process orders for shipment with confidence. You will never be contacted by TCGplayer asking you to refund an order due to fraud.
As a Seller or a Buyer, if you feel that your information has been compromised, please contact us here.
As a Buyer, if your package doesn’t arrive or goes missing, you’re always protected by our Buyer Safeguard.
For non-U.S. domestic orders, TCGplayer provides guidance to minimize fraud and other losses. Please follow our International Shipping Guidelines.
Order Was Not as Expected
As a Buyer, if the order you receive is different from what you purchased, our team will help you get a refund or replacement. Simply follow our Buyer Safeguard.
As a Seller or a Buyer, if you feel that you have encountered fraudulent activity (including potential counterfeits), please contact us here and we will be more than happy to research the issue for you and help you resolve it.