TCGplayer Fraud Protection Policy
TCGplayer protects Buyers and Sellers from fraud on our platform in the following ways:
On the TCGplayer.com platform, we utilize state-of-the-art fraud detection processes and a Loss Prevention Team to help stop fraudulent orders from occurring.
As a Buyer, your orders are processed through TCGplayer and your payment information is not shared with sellers. You can shop risk-free, knowing your information is safe and only used by TCGplayer for order processing.
As a Seller, you can process orders for shipment with confidence. You will never be contacted by TCGplayer asking you to refund an order due to fraud.
As a Seller or a Buyer, if you feel that your information has been compromised, please contact us directly at email@example.com.
As a Buyer, if your package doesn’t arrive or goes missing, you’re always protected by our Buyer Safeguard.
For non-U.S. domestic orders, TCGplayer provides guidance to minimize fraud and other losses. Please follow our International Shipping Guidelines.
Order Was Not as Expected
As a Buyer, if the order you receive is different from what you purchased, our team will help you get a refund or replacement. Simply follow our Buyer Safeguard.
As a Seller or a Buyer, if you feel that you have encountered fraudulent activity (including potential counterfeits), please email us directly at firstname.lastname@example.org and we will be more than happy to research the issue for you and help you resolve it.