TCGplayer Fraud Protection Policy

TCGplayer protects Buyers and Sellers from fraud on our platform in the following ways:

 

Payment Protection

On the TCGplayer.com platform, we utilize state-of-the-art fraud detection processes and a Loss Prevention Team to help stop fraudulent orders from occurring. 

As a Buyer, your orders are processed through TCGplayer and your payment information is not shared with sellers. You can shop risk-free, knowing your information is safe and only used by TCGplayer for order processing.  

As a Seller, you can process orders for shipment with confidence. You will never be contacted by TCGplayer asking you to refund an order due to fraud.  

As a Seller or a Buyer, if you feel that your information has been compromised, please contact us directly at sales@tcgplayer.com.

 

Lost Packages

As a Buyer, if your package doesn’t arrive or goes missing, you’re always protected by our Buyer Safeguard.

As a Seller, simply follow our shipment tracking rules to protect against any lost order claims. If you have a Buyer report a missing package, please follow these steps for resolution.

For non-U.S. domestic orders, TCGplayer provides guidance to minimize fraud and other losses.  Please follow our International Shipping Guidelines.

 

Order Was Not as Expected

As a Buyer, if the order you receive is different from what you purchased, our team will help you get a refund or replacement. Simply follow our Buyer Safeguard.

As a Seller or a Buyer, if you feel that you have encountered fraudulent activity (including potential counterfeits), please email us directly at sales@tcgplayer.com and we will be more than happy to research the issue for you and help you resolve it.

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