Shipping FAQ

 

When you assign a shipping cost to a product size there are a few important things to note:

  • As agreed to in our Terms of Service, by listing an item in our marketplace you agree that you have the right to sell the item, the item is in your possession and that the description provided in your listing is complete and accurate. Sellers are required to ship an order by the provided ship date and follow the TCGplayer Shipping Guidelines.

  • Please be mindful of the impact Shipping Costs will have on your store and your ability to properly ship items to customers within our Shipping Guidelines before listing products.  Canceling a customer order because your shipping settings were not correct is unacceptable and may be grounds for termination of your Account.

The shipping cost you assign helps determine where it appears within the store:

Please read the Shipping Settings & How They Impact Your Sales document for more information on how your Shipping Cost helps determine where your items rank against other Sellers items.

This shipping cost is only applied one time per cart:

When a Buyer adds a Large Item item to their cart, we apply your assigned Shipping Cost. However, the next Large Item they add to the same cart will not increase the Shipping Cost as the shipping fee threshold has been met for the transaction.

The shipping fee is only calculated once per cart. For example:

  • You have assigned a Large item Shipping Cost of $8.99. This will be applied to the first large item that is added to a Buyers cart. Any subsequent items added to the Buyers cart for this transaction do not incur additional charges. If the Buyer chooses to add 2 more Large items to their cart they will still only be charged $8.99 for shipping as they have already met your chosen shipping threshold for the first Large item added to their cart.

Only the largest size shipping cost is applied to an order:

Please be mindful when setting your Shipping Cost amounts per size category, no matter how many items a customer adds to their cart of varying sizes, they will only be charged one shipping fee for the transaction.

When a customer adds both a Small and Large item to their cart from your store, only the Large Shipping Cost is applied. For Example:

  • You have a Small Shipping Cost of $0.49 and a Large Shipping Cost of $8.99. If a Buyer were to add 4 Small items and 7 Large items to their cart a Shipping Cost of $8.99 would be applied for the entire transaction as the shipping category threshold of $8.99 you set for Large items has been met for this order.  Once the Buyer has met your Large item shipping threshold any additional items they add to the cart will have shipping “included”.

  • You have a small Shipping Cost of $0.49, a medium Shipping Cost of $6.99, a large Shipping Cost of $10.99 and a x-large Shipping Cost of $14.99. If a Buyer were to add 12 small items, 4 medium items, 2 large items and 7 x-large items to their cart a Shipping Cost of $14.99 would be applied for the entire transaction. Once the Buyer has met your x-large item shipping threshold any additional items they add to the cart will have shipping “included”.

You can assign a shipping cost that does not cover the actual costs of shipping:

TCGplayer allows you to be as competitive as you wish on pricing. However, there will often be times where the Shipping Cost you collect on an order is less than the expense of shipping the product. In order to lessen this impact you may need to increase the price of your items or your shipping Cost for each size category to alleviate this issue on future orders. Some Examples:

  • You have a Small Shipping Cost of $0.79. (Magic/Yugioh Singles are now considered Small Products). If a Buyer were to add 50 small items to their cart, a Shipping Cost of $0.79 would be applied for the entire order. When you go the post office to ship the package, the actual cost may be $2.29, which is $1.50 more expensive than your Shipping Cost. In this example, you have a few options for future orders. You can increase the Shipping Cost itself. Or, you can increase the Price of your items by $0.03 to cover potential shipping charges in the future.

  • You have a Medium Shipping Cost of $2.99. If a Buyer were to add 10 Medium items to their cart a Shipping Cost of $2.99 would be applied for the entire order. When you go the post office to ship the package, the actual cost to ship the parcel may be $6.99, which is $3.00 more expensive than your Shipping Cost. In this example you have a few options for future orders. You can increase the Shipping Cost itself. Or, you can increase the Price of your individual items by $.30 to cover potential shipping charges in the future.

  • You have a Large Shipping Cost of $8.99. If a Buyer were to add 2 Large items to their cart a Shipping Cost of $8.99 would be applied to the entire order. When you go the post office to ship the package, the actual cost may be $11.99, which is $3.00 more expensive than your Shipping Cost. In this example you have a few options for future orders. You can increase the Shipping Cost itself. Or, you can increase the Price of your items by $1.50 to cover potential shipping charges in the future.

  • You have a Extra Large Shipping Cost of $14.99. If a Buyer were to add 8 Extra Large items to their cart a Shipping Cost of $14.99 would be applied to the entire order. When you go the post office to ship the package, the actual cost may be $20.99, which is $6.00 more expensive than your Shipping Cost. In this example you have a few options for future orders. You can increase the Shipping Cost itself. Or, you can increase the Price of your items by $0.75 to cover potential shipping charges in the future.

Please see our Shipping Settings & How They Impact Your Sales file for more information.

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