TCGplayer Direct - Introduction and FAQ

 

TCGplayer Direct revolutionizes the shopping experience for the collectible gaming market. When a Seller receives an order on TCGplayer.com, TCGplayer will now pull the items from its own carefully managed inventory and ship them to the Buyer in one package.

At the same time, TCGplayer will send a summary of sales to each Seller. The Seller then simply ships those items straight to TCGplayer in one package, which replenishes the TCGplayer inventory and allows the cycle to continue.

Sellers may opt into this program if they meet certain requirements. Upon opting in, TCGplayer will pull and ship orders on behalf of the Seller, as well as provide full customer support and resolution of all disputes.

Sellers in the TCGplayer Direct program will be highly visible on the TCGplayer website. Their shipping will be hassle free and their customer service will be streamlined and completely covered by TCGplayer. This provides each Seller with more time to focus on growing their business.

For more information about Selling with TCGplayer Direct,
check out our extended help pages.

Am I still in charge of setting my own prices?

Yes, you still have total control over your prices in order to create the best experience possible for the Buyers.


Items that TCGplayer will carry in our own carefully managed inventory will be indicated as available from TCGplayer Direct while browsing the site. For any order including one or more items not indicated as TCGplayer Direct, you will ship the full order direct to the Buyer - just like you do now.


Our ability to gauge demand for cards comes from the combined data of millions of transactions. Like Coca Cola's formula, we have unique methods and ingredients available to give people exactly what they crave. It's pretty much….Magic.


Orders shipped by TCGplayer Direct will be compiled into a Reimbursement Invoice that will be available within your Seller Admin Panel on Mondays, Wednesdays and Fridays. The items contained on this pull sheet should be packaged and shipped to us within one business day. [More Info]


In the event that your Reimbursement Invoice arrives with cards missing or with cards that do not meet our expectations for condition, TCGplayer will place an order for the necessary cards through another TCGplayer Direct Seller so that we may maintain our inventory. The cost of these replacement cards will be applied to your account. [More Info]


TCGplayer Direct will still ship the order from our own carefully managed inventory to the Buyer so they experience no delays in delivery. Then, to keep our inventory levels replenished, we will order the missing cards from Sellers within this program, using the lowest possible price. You will be responsible for the replacement cost and it will be debited from your next TCGplayer direct deposit.


As with all shipments you send to customers and to TCGplayer Direct, you will be responsible for them up to the point that they are delivered. After that, they are TCGplayer's responsibility.


You'll be protected from any negative feedback on orders TCGplayer Direct ships on your behalf. We will respond to the customer and resolve any issues, and the negative feedback will not count towards your feedback rating.


TCGplayer Direct is designed to increase your orders and lower the expenses you incur from shipping an order directly to a customer as well as resolving any issues that come up via customer service.

TCGplayer Direct replaces your usual expenses by providing a shipping replacement cost generated on a weight basis, factoring in all the typical weights and costs per package - this includes postage, envelopes, team bags, top loaders, penny sleeves, paper for invoices, etc. In addition, TCGplayer has factored in savings based upon the average costs for labor and customer service. This includes lost packages and condition discrepancies being entirely resolved by TCGplayer.

The TCGplayer Direct shipping replacement cost not only covers all aspects of shipping materials, but also gives you more free time to spend on the things that matter, like growing your business.

[More Info]


TCGplayer Direct will take care of all of your packing and shipping, and customer service issues - including condition disputes, returns, and refunds. For all TCGplayer Direct orders, you'll never again have to worry about the time and money spent on things like lost packages or challenges over card conditions, because TCGplayer Direct will handle the cost of those as part of this program. This provides you with a savings in time and the freedom to focus on growing your business or acquiring new inventory to sell. By improving the Buyer Experience, TCGplayer will attract all sorts of new customers, helping your storefront to grow.


You're welcome to not opt in, and continue selling cards the same way you do right now. Your sales will likely increase as TCGplayer Direct will drive new and returning Buyers towards our site, who will continue seeking out great prices. 


TCGplayer Direct is designed to improve the Buyer Experience and lower the costs for our Sellers. TCGplayer will profit the same way that it always has - by making a commission on sales. A better Buyer Experience leads to more sales for our Sellers, and more sales for our Sellers leads to more commission opportunities for us - everyone wins!

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