First Time Buyer FAQ


How do I place an order? 


What is TCGplayer's Refund and Return Policy?

  • At TCGplayer, you can shop knowing that you are protected from any issue where your order has not arrived or is not as described. If an order is late or is not exactly as described, it's best to contact the seller first to give them a chance to make things right. Just visit your Order History to find the order, then click on the Contact Seller button to send them a message. Mistakes can happen, and many of our sellers have over a 99.5% feedback ratio that they earned by taking care of buyers in these instances.

    You can find more information by reading our Refund and Return Policy here


What payment methods can I use on TCGplayer?


When will I receive my order? 


What do I do if my order/package is missing?

  • If your package doesn't arrive within 15 business days for domestic orders (24 business days for international orders) contact the seller right away per our TCGplayer Buyer Safeguard. If the seller does not reply to you within 48 hours, please contact TCGplayer customer service.

    Click here for step-by-step instructions on what to do if your package goes missing! 


What is TCGplayer Subscription? 

  • TCGplayer Subscription is our rewards program for shoppers. With TCGplayer Subscription, your Direct by TCGplayer order is packaged and processed before all other orders in our Authentication Center, shipping is free with tracking through Direct (no minimum purchase necessary), and you receive extra Store Credit (previously Bonus Bucks) back based on your time as a subscriber on all orders $35 and up.


How do I sign up for TCGplayer Subscription? 

  • You can sign up for a TCGplayer Subscription here! 


What is Direct by TCGplayer? 

  • Direct by TCGplayer allows you to get all your cards in one package, authenticated by our team of experts! When you order through Direct by TCGplayer, your cards come straight from our Authentication Center, where our team of experts verifies every card by hand to ensure you get exactly what you ordered in the right condition. Orders $50 and up ship free in one convenient package.






Change Log

  • 3/28/23 - Bonus Bucks rebranded as Store Credit.
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