Where to Get Assistance
Having an issue and don’t know who to contact?
Below is a list to identify your issue and find the best point of contact to reach a solution!
| Issues | Contact | Resources |
| Catalog | Contact our Catalog Team at catalog@tcgplayer.com | |
| Customer/Orders |
For Specific Orders: Contact our Customer Experience Team by using the “Escalate This Thread” button in the Messages tab of your Seller Portal, or by submitting a request through TCGplayer Help |
What do I do if my order/package is missing? How do I manage in-store orders for my Pro account? Card Condition: Reduce Order Disputes Order Issues and Prewritten Responses: Consistency and Speed How do my in-store customers use my kiosk to browse my inventory? |
| Feature Requests | TCGplayer Help |
|
| Growing or expanding your business |
New sellers can sign up to join our New Seller Development Program.
Established sellers can sign up to join our Growth Acceleration Program. |
How to Quickly Level Up Your TCGplayer Seller Account |
| Listing | TCGplayer Help |
How do I list sealed products?
Adding Cards to Your Inventory
|
| Policy | TCGplayer Help | Rules & Policies |
| Site Feedback | TCGplayer Help | |
| TCGplayer Account | TCGplayer Help | |
| Technical | Contact our Support Analysts at techsupport@tcgplayer.zendesk.com | |
| Roca | For Roca support, please contact us through your dedicated Roca Slack channel. | |
| BinderPOS | For BinderPOS support, email support@binderpos.com |
For any issues not listed in this table, please fill out our help request form!