Where to Get Assistance

Having an issue and don’t know who to contact?

Below is a list to identify your issue and find the best point of contact to reach a solution!

Issues	Contact	Resources
Catalog	Contact our Catalog Team at catalog@tcgplayer.com
Customer/Orders	TCGplayer Help For Specific Orders: Contact our Customer Experience Team by using the “Escalate This Thread” button in the Messages tab of your Seller Portal, or by submitting a request through TCGplayer Help	What do I do if my order/package is missing? How do I manage in-store orders for my Pro account? Managing Orders with Channels Card Condition: Reduce Order Disputes Order Issues and Prewritten Responses: Consistency and Speed Speed Up Your Workflow with Our Order Management Tools Take Control of Your Workflow with Order Management Tools How do my in-store customers use my kiosk to browse my inventory?
Feature Requests	TCGplayer Help	Tools & Features Pro Website & Kiosk Quicklist Card Scanning Software
Growing or expanding your business	New sellers can sign up to join our New Seller Development Program. Established sellers can sign up to join our Growth Acceleration Program.	Customer Success: Growing Your Store Seller Tips: Leveling Up Your New TCGplayer Account Should You Sell Pokémon Cards? Small Business Tips Starting The Professional Journey TCGplayer Expanding Your Customer Base, Revising Marketplace Commissions Start Selling
Listing	TCGplayer Help	How do I list card singles? How do I list sealed products? Adding Cards to Your Inventory Listings with Photos
Policy	TCGplayer Help	Rules & Policies
Site Feedback	TCGplayer Help
TCGplayer Account	TCGplayer Help	Your Account & Ordering
Technical	Contact our Support Analysts at techsupport@tcgplayer.zendesk.com
Roca	For Roca support, please contact us through your dedicated Roca Slack channel.
BinderPOS	For BinderPOS support, email support@binderpos.com

For any issues not listed in this table, please fill out our help request form!