Your Account & Ordering

Your Account

• How can I search for products and place an order?
• Confirming Your Login
• Locked Out of Your Account?
• Want to Change Your Account Email Address?
• TCGplayer Fraud Protection Policy
• Your Account Security

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Shipping

• When will I receive my order?
• What does "Shipping: Included" mean?
• International Shipping Policies
• International Shipping Locations & Custom / Import Fees
• How can I purchase from your site if I don't live in the U.S.?

Refunds & Returns

• TCGplayer Buyer Safeguard
• What is TCGplayer’s Refund and Return policy?
• What do I do if my order / package is missing?

Store Credit & Promotion Terms

• How Do Store Credit & Gift Cards Work?
• TCGplayer Promotions with Bonus Bucks

Listings with Photos

• Intro to Listings with Photos (Buyers)
• How to Find Listings with Photos

TCGplayer Pro

• Removing Permissions from Pro Websites
• Ordering from Stores Powered by TCGplayer
• In-Store Pickup Options for Buyers
• Free Shipping from Stores Powered by TCGplayer

TCGplayer Direct

• Getting a TCGplayer Direct Package
• Buying from TCGplayer Direct

TCGplayer Trade-In

• What's the Trade-In/Buylist process for players looking to sell their cards?
• Player Trade-In/Buylist Terms of Service
• How Do Trade-In Levels Work?
• How do I set Trade-In Discrepancy Preferences?
• Trade-In Creation and Process
• Player Buylist Offers Through Trade-In - Receiving and Processing

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Payment Methods

• How do I buy and redeem TCGplayer gift cards?
• How do pre-paid Visa and MasterCard purchases and refunds work?