Your Account & Ordering

Your Account

• First Time Buyer FAQ
• How do I checkout as a guest?
• How can I search for products and place an order?
• Confirming Your Login
• I can't sign into my account.
• Want to Change Your Account Email Address?

See all 11 articles

Shipping

• When will I receive my order?
• How is shipping applied to marketplace orders?

Buying Internationally

• How to buy US inventory on TCGplayer for Buy&Ship Customers
• How to Buy Internationally on TCGplayer

Refunds & Returns

• How do I know if an item is counterfeit?
• TCGplayer Safeguard
• What is TCGplayer’s Refund and Return policy?
• What do I do if my order / package is missing?

TCGplayer Subscription

• Accessing ChannelFireball Pro Exclusive Content With My TCGplayer Subscription
• TCGplayer Subscription Agreement Between TCGplayer and Buyer
• TCGplayer Subscription FAQ

Store Credit & Promotion Terms

• How Do Store Credit & Gift Cards Work?
• TCGplayer Promotions with Store Credit

Listings with Photos

• Intro to Listings with Photos (Buyers)
• How to Find Listings with Photos

TCGplayer Pro

• Removing Permissions from Pro Websites
• Ordering from Stores Powered by TCGplayer
• In-Store Pickup Options for Buyers
• Free Shipping from Stores Powered by TCGplayer

TCGplayer Direct

• Getting a TCGplayer Direct Package
• Buying from TCGplayer Direct

Payment Methods

• How do I buy and redeem TCGplayer gift cards?
• How do pre-paid Visa and MasterCard purchases and refunds work?